Sanos service ticket texts — Privacy Policy

Sanos, operated by Sierra Biomed, LLC, dba Sanos Health, provides the customer portal and service ticket text program. This Privacy Policy explains how Sanos uses information for service ticket texts.

Information we use

We use your contact details, registered mobile number, messaging preference, consent and opt-out records, ticket messages, and delivery information to send service updates, match replies to your tickets, and help our team respond.

Messaging providers

We use Twilio and telecommunications providers to transmit messages and report delivery. Authorized service staff can read the conversation within your service ticket. We keep ticket conversations and consent records as part of our service records.

No marketing sharing

We do not sell mobile numbers or share mobile information with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Your controls

Reply STOP to opt out of texts, or select Email in your portal preferences to stop routine ticket texts. You can still view your tickets in the portal. Contact info@sierrabiomed.com to ask about your information or request corrections.

This policy applies to the Sanos service ticket text program operated by Sierra Biomed, LLC, dba Sanos Health. For questions about this policy, call (443) 296-7435 or use the email above.