Sanos service ticket texts — Terms of Service

Sierra Biomed, LLC, dba Sanos Health, operates the Sanos service ticket text program. When you select Text or Email and text, check the consent box, and save your preference, you agree to receive recurring automated texts about your equipment service tickets at the mobile number you selected.

Messages and frequency

Messages include ticket confirmations and replies from our service team. The number of texts varies with your service requests and conversations. Message and data rates may apply. This program does not send marketing messages.

Your choice

Texting is optional and is not a condition of purchasing services. You can use email and the customer portal instead. Your saved preference applies across your service tickets.

Stop or resume texts

Reply STOP to stop texts from this number. You will receive an opt-out confirmation. To resume, reply START, then check your portal preference. START does not create a new enrollment or resend old messages. Changing your preference to Email stops routine ticket texts without changing your access to the portal.

Help and delivery

Reply HELP for help or email info@sierrabiomed.com. Include the ticket reference when replying with a service question so we can match it to the right ticket. Message delivery depends on your carrier and network availability. Carriers are not liable for delayed or undelivered messages.

Privacy

Read our Privacy Policy for how we use mobile numbers, consent records, and message information in this program.